I bought an 8 camera and DVR system from Pricesmart in Kingston Jamaica in 2020. The simple problems were that the 1 TB hard drive never worked and 2 cameras were not functioning straight out of the box. We paid good money and drilled many holes in our house to set it up. The real problem started when we realised that we could not view the cameras remotely on the Lorex Cirrus app remotely. The cameras were absolutely useless because they couldn't do what they were bought to do. Customer service is terrible. Due to my location, their toll free number does not accept calls from my country. Whenever I email technical support, they tell me to call. I was overseas and got through to them only to be told I have to be in Jamaica near the system to be helped. This back and forth has been going on for over 3 years with multiple contacts and never being helped. I would have thrown the system in the trash and bought cameras that worked a longtime ago, but it hurts me to see the modifications done to my home to put up this system only for it to be torn down. Did I say customer service is terrible? Buyer BEWARE.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
