As stated by others, after sale support is very sub-par. The phone representatives do not know their own product line for technical support issues.I'm also very disappointed in the quality of the product. I had the system for 1-1/2 years and from the get go cameras routinely drop connection with the NVR.I also have Lorex's door sensors, which are supposed to mesh with the NVR. These also routinely drop from the app.There is no web interface directly to the NVR. The NVR also does not allow for a keyboard. This makes entering a secure password quite difficult.I wish I had purchased another system than the Lorex.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
