I purchased two Lorex 2K Spotlight Indoor/Outdoor Security Cameras in September 2023, which were installed by a qualified electrician in October 2023. The experience has been nothing short of awful.From the beginning, I had issues. When I contacted support, the service was unhelpful and time-consuming — hours on the phone with what felt like a cheap overseas call centre, and no real solutions provided.The cameras themselves are extremely unreliable. They often fail to record people entering or leaving my property, and at night the recordings are full of corruption. I even had to switch off my outdoor lights to try to make the cameras work. Despite that, 80% of the time the recorded data cannot be viewed, showing errors like “no recording” or “file reading error.”One camera completely stopped working 10 months after purchase, and the second failed just three weeks ago. I tried everything — including paying an electrician to disconnect and reconnect — but nothing helped.These cameras are totally unreliable and not fit for purpose. Even if they were free, I would not touch them for the hassle, stress, and wasted time trying to view recordings.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
