I have never had such disappointing experience with a technology company. The Customer Service is just very frustrating and almost non existent. The teams just put your around in circles between the tech support then sales and I am left with a useless camera set.I got the full package/set bullet camera NVR camera set around the black Friday sales period and went on holiday, due to weather and personal situations setup the camera in Feb, but then couldn't get all the cameras to work. This is to replace my existing set of security cameras so it's not the first time setting this up. After following the instructions this still failed and tested to know the 3 camera is the problem not the wire so sent an email to technical support who advised to go to sales but sales said it technical. Ok, let's give them a call, they give me the exact same instructions as if they didn't listen what I told them I already did and they sent an email, so if the phone communication was a problem, explained the same in writing. Whilst sales confirmed this is in warranty for an year need tech to confirm... Here we go again.I am left to refund, but now this is not an option because they have taken so long to respond and still not able to reach to a conclusion. This is the worst ever service experience and if you don't want to throw your money away not worth the risk. Not even sure if there be any response but now I am left with a full camera set that does not work except for the 1 camera which is pointless. I have contacted them several times both calls and emails
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
