We are a large business, and our experience with Lorex has been extremely disappointing.
Their support is not professional and does not meet basic expectations for a company selling security systems. There is no proper follow-up process, no accountability, and no clear communication. Support tickets are not handled in a timely manner, and in many cases, there is no follow-up at all — even after multiple attempts to get assistance.
For a company in this industry, the lack of a structured support team is unacceptable. When issues arise, especially with security equipment, businesses need reliable and responsive support. Unfortunately, that is not what Lorex provides.
Based on our experience, I cannot recommend Lorex for any business use.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
