The airline refuses to refund me the US$106 I incurred for checked baggage on a replacement flight, claiming they cannot locate the necessary flight documents. After the airline canceled my original return flight, the airport staff rebooked me onto another airline and provided only a handwritten note with a booking reference. This new booking did not include the prepaid checked baggage from my original ticket, leading to the charge. The other airline confirms that the original airline has access to all required documents, yet the airline insists the document belongs to the other airline. Neither party is willing to take responsibility, and the airline refuses to refund me.
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