I booked a flight from Krakow to New Delhi via Warsaw for over 5000zl for two people. Concerned about delays, we decided to take a train to Warsaw instead of the flight. When I contacted customer support to ask if skipping the Krakow to Warsaw leg was possible, they informed me that I would have to cancel my entire reservation and pay 4000zl for two people if I wanted to skip it. This is absurd, considering I had already paid for the Krakow to Warsaw flight and didn't even want a refund; I just wanted to skip it.
Claim your business profile now and gain access to all features and respond to customer reviews.
