Law unto themselves,ZERO customer service. Passengers regularly say thank you driver but drivers rarely acknowledge their passengers.Staff don't have any customer service nous and honestly their personal hygiene is disgusting. There's no competition here in Edinburgh, hence Lothian buses are a law unto themselves and continue to get away with atrocious and unprofessional behavior!
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Public Transport Operator of the Year 2018 We’re here to help Mon-Fri 0800-1800 AND Sat & Sun 0830 -1430 We don’t respond to expletive laden or offensive tweets
