Review Time
What happened to Lothian buses? Before the so called pandemic, the bus service was great, After it, it's gone to pot and now a bus pass is £80.00. I think they have a bit of a cheek to raise prices when the service is not very good. I've always loved Lothian buses and have always thought they were great but not now. Nearly every night it's a long wait and I thought buses were meant to be every 15 minutes. I always have to get another bus and walk for miles to get home when I should be able to hop on a bus and get straight home. I'm pained to have to write this but It's getting stressful just trying to get a bus.
What happened to Lothian buses? Before the so called pandemic, the bus service was great, After it, it's gone to pot and now a bus pass is £80.00. I think they have a bit of a cheek to raise prices when the service is not very good. I've always loved Lothian buses and have always thought they were great but not now. Nearly every night it's a long wait and I thought buses were meant to be every 15 minutes. I always have to get another bus and walk for miles to get home when I should be able to hop on a bus and get straight home. I'm pained to have to write this but It's getting stressful just trying to get a bus.
Does the 141 exist? Should have been 2 141’s go through the bush campus while waiitng. Then had to get a 37 to gowkley moss, crossed over in time for a 47 who saw me (with pram) and drove off. Now an 1hr after I shoul have been home, I’be still got 40 mins until I’m home and a freezing baby.
Constant bus stop closures – just once in my life, I want to see their main bus stop in the city centre operational. Bus fares for which you need to take out a mortgage.And bus drivers that must count among the absolutely absolutely rudest people on this green earth.Avoid if you can – but since they're exploiting their monopoly to the max, you probably can't.
Not punctual. I miss what I have to do, get late to work etc regularly because buses run late. The system of letting everyone out, then letting everyone in one by one takes indeed lots of time. Drivers change in the middle of the road making delays even longer. Once our bus for some reason was staying at a stop for an hour or so just behind the other broken bus. I arrived super late for my assignment.Traffick light system in Edinburgh is indeed appalling, however it's not LB fault. It's one of big reasons for delays. Wifi doesn't always work. Getting down from second floor is really dangerous while the bus is moving. Separate thing is that topping up bus card is possible only in their office, not even at the machine as it normally works in many countries. And the offices shut at 5.30 pm lolIf there are trouble makers on bus drivers don't care. Someone was smoking a cigarette and driver didn't say anything.I'm am really considering to stop using public trans in Edinburgh and switch to cycling
What a truly terrible service the 46 bus is.For a bus that takes people to & from the RIE it's awful.Turns up at random times if it bothers to turn up at all..Bus operator of the year ?Compared to what? Wagons in the Wild West. The form asks the date of your experience, sadly not an option for selecting every day.
What a horrible company and totally useless app. You might think that the app would tell you the time a bus will be in a stop, because each bus it is supposed to share their location. Be sure that the bus will be 3 stops ahead at the time that is shown on the app. Previous app worked much much better. After having used the latest version for months, I can still say that it is totally useless, worse than useless. Unreliable. Some drivers are very unhelpful and don’t know where the rout of the bus goes when it is diverted. They are lucky that there is no other bus company because many would never use them again.
Law unto themselves,ZERO customer service. Passengers regularly say thank you driver but drivers rarely acknowledge their passengers.Staff don't have any customer service nous and honestly their personal hygiene is disgusting. There's no competition here in Edinburgh, hence Lothian buses are a law unto themselves and continue to get away with atrocious and unprofessional behavior!
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