lothianbuses.com

1.7
1.7 Based on 101 reviews

Public Transport Operator of the Year 2018 We’re here to help Mon-Fri 0800-1800 AND Sat & Sun 0830 -1430 We don’t respond to expletive laden or offensive tweets...

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Luther Parker
Lothian Country Buses (rural Lothian Buses)

This is a review of Lothian Country, the more rural part of Lothian Buses, specifically service 72, Fauldhouse to Kirkliston.This is an hourly service, taking almost 2 hours from end to end. The drivers are great, however it is such a busy service picking up and setting down along the whole route, including schools, that the buses never run to time. There doesn't appear to be any catchup time available to the drivers.Routinely miss my connections due to the late running. I contacted Lothian Buses and this is their non-reply :- "It is imperative that the timetables we create are realistic and can be met by our drivers at any time, unfortunately there can be a multitude of issues which can adversely impact on bus journey times such as diversions and traffic congestion. Our drivers and operational control team will continue to work hard to run services as advertised. I understand this has not been an isolated incident and will pass your comments on to our Schedules team."The service really needs to be revamped, or increased to 2 per hour, which would reduce the number of passengers waiting, but given the reply, I doubt anything will bve done.

1
Date of experience: Jun 19, 2025

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Business Details

  • Public Transport Operator of the Year 2018 We’re here to help Mon-Fri 0800-1800 AND Sat & Sun 0830 -1430 We don’t respond to expletive laden or offensive tweets

  • language https://lothianbuses.com

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