I received faulty vintage leather cowboy boots that were poorly packaged and had a broken strap. Even though I was within the return period, the process became complicated. I provided photos, and after back-and-forth emails, they initially approved the refund but later changed their stance. They offered a partial refund or store credit instead of a full refund. It's been three months, and despite my insistence on a full refund for faulty items, I've heard nothing back. This is a warning to potential buyers: avoid this seller.
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