I have always used the national lottery website or app to place my tickets. But this week the National Lottery have changed the layout of the website and the app into something that is completely ridiculous very hard to use very hard to understand. The old app made life easy, I told you the ticket you bought and if you bought for multiple drawers when your ticket run out. The new app simply does not do that. It is very very very difficult to understand whether I have put my lottery on or not. I don’t know now if I have bought a ticket for tonight’s draw or whether I have to put it on again. I don’t know what the marketing reason behind this was but quite simply they have made an absolute hash of what was a really good system. I am absolutely furious with the way that this has been done and for somebody who finds using app difficulties anyway, they have made something that was completely accessible into something that is completely complicated to understand. I thought the National Lottery was for everybody and for everybody to access it regardless of the abilities to be able to use technology or not. I will no longer be playing National Lottery using this method as I don’t trust it and cannot tell whether I have put on my lottery numbers or not. I would like them to reverse this system back to the way it was because the new system is utterly ridiculous and a waste of money. Whoever is behind this one sacking immediately. I would recommend that the more people complain about this the quicker that these corporate fools will have to change things back to the way they were. If I could give zero stars, I would but I’m restricted to what I can give so one star is old you will get from me.
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Official account of the Irish National Lottery. Making magic happen 24/7 and answering queries Mon-Fri 9am-5pm (Alt: 1890 244 344 or support@lottery.ie)