Review Time
Absolute shambles of an app. When you try and check results it doesn’t show you all the numbers. I have to Google results from another website. When buying online tickets previously it showed your numbers in a straight line, not so any more. I could go on but but they’ve ‘fixed’ something that wasn’t broken.
This lottery like many other lacks transparency in how the numbers are drawn, the statistics are no longer available and the goalposts are often moved to reduce odds of winning just about anything! I have personally been participating with the lottery since the 1990’s and the most I have won is £10 and a total amount within this time is less than £100 total. I don’t even want to think about how much I have spent.
So imagine a company telling a tech team, ' We want to change our web site from one that works well, and is easy to use, into one that: 1) Is a nightmare to navigate, 2) Everything that works easily, now takes forever to complete IF you can work out the new way, 3) Takes away may different features that players rely on. 4) We will get back to you on further ideas to totally SCREW UP the site.'Well thats EXACTLY what NL have done!And to be clear, thats me venting in a way that Trustpilot with post my review.. if you could hear what I'm actually saying out loud its far far far worse!
One star is too much for this company.
New refreshed website is just rubbish.
They ask you to refresh and then it locks you out.
On phone for 50 minutes then another 30 and no one answers.
Sent email no one replies.
One of the worst customer services I have ever come across.
One star is too much for this company.New refreshed website is just rubbish.They ask you to refresh and then it locks you out.On phone for 50 minutes then another 30 and no one answers.Sent email no one replies.One of the worst customer services I have ever come across.
I have always used the national lottery website or app to place my tickets. But this week the National Lottery have changed the layout of the website and the app into something that is completely ridiculous very hard to use very hard to understand. The old app made life easy, I told you the ticket you bought and if you bought for multiple drawers when your ticket run out. The new app simply does not do that. It is very very very difficult to understand whether I have put my lottery on or not. I don’t know now if I have bought a ticket for tonight’s draw or whether I have to put it on again. I don’t know what the marketing reason behind this was but quite simply they have made an absolute hash of what was a really good system. I am absolutely furious with the way that this has been done and for somebody who finds using app difficulties anyway, they have made something that was completely accessible into something that is completely complicated to understand. I thought the National Lottery was for everybody and for everybody to access it regardless of the abilities to be able to use technology or not. I will no longer be playing National Lottery using this method as I don’t trust it and cannot tell whether I have put on my lottery numbers or not. I would like them to reverse this system back to the way it was because the new system is utterly ridiculous and a waste of money. Whoever is behind this one sacking immediately. I would recommend that the more people complain about this the quicker that these corporate fools will have to change things back to the way they were. If I could give zero stars, I would but I’m restricted to what I can give so one star is old you will get from me.
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