I think it is absolutely appalling the lottery machine in my local Sainsburys has not been working now, it must be for 2 weeks, and you seem to be doing nothing about it. I was looking for Camelot but note the license to run is now with 'Allwyn, you are apparently a Czech company, and apparently you're not providing them with date to attend, do you have to send engineers internationally. It is possibly time you lost this licence, seeing as you also have not owned this website. It is not the way we do business in the UK!
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