loucelia.co.uk

1.3
1.3 Based on 15 reviews

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Average Rating

1.3

/
5

15 Reviews

5 Star
7%
4 Star
0%
3 Star
0%
2 Star
7%
1 Star
87%

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Review Time

Richard Hare
The company is bad ordered a coat when it came. The stiching was coming away and the fur in said fib

The company is bad ordered a coat when it came. The stiching was coming away and the fur in said fibres of fur where all over my top when I tried it on. Tried to send back but told me to keep it and offered me discount on my next order. When I eventually returned it. It cost me 25 pounds to send back at tge post office. Still waiting on the refund 😒. Don't bother with this company everything is from china

1
Date of experience: Feb 22, 2026
Anonymous
SCAM!!

SCAM!!DO NOT PURCHASENever received item ordered in December. Customer service useless.

1
Date of experience: Feb 21, 2026
Deborah Thomas
Excellent customer service from…

Excellent customer service from Charlotte. Ordered single button blazer pre Xmas order ended up in junk mail. This was exchanged for larger size and managed to order a 2nd unwanted one. All sorted by Charlotte without quibble.Only slight criticism is they arrived quite creased and wonder whether they could be packaged differently.

5
Date of experience: Feb 14, 2026
Paul
Not great

Bought a coat for my daughter early january took ages to come. Daughter doesn’t like so messaged on how to return, not great, they offer u so much % of other products & to keep garments as they put u off from sending back due to costs. Bit annoyed really ill never irder from hear again. Cannot fault customer service though as they get back to u straight away

2
Date of experience: Feb 03, 2026
Claudia S
SCAM

never buy from here they are absolutely awful. a total SCAM

1
Date of experience: Feb 02, 2026
Richard Hare
The company is bad

The company is bad ordered a coat when it came. The stiching was coming away and the fur in said fibres of fur where all over my top when I tried it on. Tried to send back but told me to keep it and offered me discount on my next order. When I eventually returned it. It cost me 25 pounds to send back at tge post office. Still waiting on the refund 😒. Don't bother with this company everything is from china

1
Date of experience: Feb 01, 2026
These are sharp traders

These are sharp traders - substandard goods, sellers unwilling to accept returns, returns expected to be posted to China. Don't buy from these sharks. I bought £60 worth of fleece jackets - very badly made - for which I'm trying to get my money back. 5.2.26 update - no hope of getting money back due to me not checking their returns policy which states that you have to enquire about returns at their stated email address - not permitted in this review - where they will tell you to return at your own cost to China.I rang UK Trading Standards about this today but I have no case because their T&T don't quote UK law Buyer beware etc ...

1
Date of experience: Jan 25, 2026
Kate Sibbald
Bought a coat

Bought a coat, when it arrived it looked nothing like the pictures. When I tries to return it, they just sent me the dispatch email again. No refund offered. SCAM

1
Date of experience: Jan 24, 2026
niki casey
SCAM DO NOT BUY FROM HERE

Zero star. Scam site. I have had same experience as other reviewers. Coat arrived but quality was shocking and looked nothing like the pictures which they have obviously copied from elsewhere. I’m sure my emails to customer services are answered by a bot/a series of made up emails. So gutted as this was a coat my daughter chose. Next step is to see if the bank can assist. DO NOT BUY FROM HERE.

1
Date of experience: Jan 23, 2026
ian kelly
Similar experience to others on here…

Similar experience to others on here ,never received goods then advised out of stock after waiting nearly 30 days and attempted to fob me off with a store credit.I have asked for full refund but not hopeful, i am more likely to pursue chargeback via my bank

1
Date of experience: Jan 20, 2026

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