One of my lamps, purchased in March 2025, has stopped charging and working. I am trying to contact the support team to see if I can get it repaired or replaced, as this malfunction happened without any fault on my part. I want to highlight that the issue is not with the charger, as another lamp works fine with the same cable. However, it has been several days without any response from them, and I am uncertain about the next steps. I hope this message prompts a reply and leads to a replacement for my faulty lamp.
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Louis Poulsen has always sought, not only to design lamps, but also to shape light and create an atmosphere that makes people feel good, both in- and outdoors. The shape of light creates space and our products should live harmoniously within the space they define - indirect, soft and inviting.
