Review Time
I am thrilled with my purchase! The lamp is beautiful! The shipping was well packaged to prevent breakage! It arrived in perfect condition! The delivery took a bit longer than expected! Overall, I am very satisfied with the entire purchasing experience!
One of my lamps, purchased in March 2025, has stopped charging and working. I am trying to contact the support team to see if I can get it repaired or replaced, as this malfunction happened without any fault on my part. I want to highlight that the issue is not with the charger, as another lamp works fine with the same cable. However, it has been several days without any response from them, and I am uncertain about the next steps. I hope this message prompts a reply and leads to a replacement for my faulty lamp.
One of my lamps (purchased in March 2025) has stopped charging and functioning. I’m trying to contact the support team to see if I can get it fixed or replaced, as this malfunction occurred unexpectedly and is not my fault. I want to clarify that the issue is not with the charger since another lamp is charging normally with the same cable. However, it's been days without any response from them, and I’m unsure of what to do. I hope this message prompts a reply and leads to a replacement for my defective lamp.
I’m very disappointed with the service. I bought a lamp in Hong Kong, which was already quite expensive, and after a few years, the switch stopped working, rendering the lamp unusable. Customer service provided no real assistance. Instead, they charged me a significant amount just for replacement parts (even after a discount). The process has been excruciatingly slow, and I have to hire an electrician myself to install the parts. For a premium brand, this level of service is unacceptable. Beautiful design does not excuse poor quality and lack of support, even if the location is far from their headquarters. I expected much more and will not be purchasing from them again.
Update to my previous feedback: I purchased a portable lamp about a year ago, and unfortunately, it broke last week. The representative from customer service was fantastic — she arranged for a replacement immediately and was very kind and helpful throughout the process. I’m extremely satisfied with the service. The lamps have such a beautiful design, and I was quite disappointed when mine broke. Thanks to their excellent customer service, I will soon be able to enjoy it again!
I contacted customer service to ask about the options for repairing the switch on a desktop lamp. They responded promptly and courteously, providing the necessary replacement parts to complete the repair. It is truly refreshing to encounter companies that show such a high level of care and respect for their customers. Thank you for your outstanding service.
Delivery has not taken place; the order was made on November 3rd and was supposed to arrive within 1-3 business days, but the products have still not arrived. The payment has been processed, though! I have sent multiple emails to track the delivery, but have received no information. I truly regret this purchase given the treatment I have received.
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Louis Poulsen has always sought, not only to design lamps, but also to shape light and create an atmosphere that makes people feel good, both in- and outdoors. The shape of light creates space and our products should live harmoniously within the space they define - indirect, soft and inviting.
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