I ordered a top from this service back in May. When it arrived a week later, it didn't fit me, so I returned it the very next day, following all their stated procedures. To expedite the return, I even covered the cost of express courier shipment myself. And what happened? I never received my refund.
Not after a week.
Not after a month.
Not after six months.
And still nothing today. During this time, they continually promised via email, messaging apps, and social media that the refund was “on the way.” They kept stalling, making excuses, and offering empty reassurances. To make matters worse, they eventually restricted comments on their social media posts, indicating that many others have likely complained about not receiving their refunds. After looking into other reviews, it’s clear that this is not a unique situation — it appears to be a recurring issue and potentially a fraudulent operation. As the brand is located in Romania, an EU country, they are legally required to follow EU consumer protection laws.
This situation breaches several EU regulations, including: EU Directive 2011/83/EU on Consumer Rights,
which states that: • Customers have the right to return an online purchase within 14 days. • Sellers must issue a refund within 14 days of receiving the returned item. • Any delays by the seller are direct violations of EU consumer law. I have all the proof:
– purchase evidence,
– return evidence,
– courier receipts,
– tracking confirmation,
– and full correspondence where they repeatedly assured me of a refund. Yet the money has still not been returned.
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We’ve never asked our clients to leave reviews. Not because we don’t care—but because we do. Deeply. At Loulou, every word they share feels sacred. It’s not marketing. It’s memory. A whisper of a wedding, a stolen moment before a party, the quiet confidence of putting on something made just for you.
Founded in 2012 by Andra Turcanu, Loulou took a step back in early 2024. And then—like all great love stories—it came back. In 2025, with a sharper eye, a slower hand, and a renewed promise: to make clothing with soul.
We don’t do stock. We don’t do shortcuts. Every piece begins after you place your order—cut, sewn, and hand-finished by our all-women atelier across Europe. It’s fashion that waits for no one—except you.
We call it Couture with a Conscience. A kind of modern romance between instinct and craftsmanship.
And yes—your piece may carry subtle variations. That’s its fingerprint. Proof that it was made by human hands, not machines.
This isn’t fast fashion.
It’s a love letter in fabric.
And if you’re here, it’s because it spoke to you too.See more
