I am still awaiting an email to confirm that my replacement item has been dispatched after my original order was lost in transit. The order was placed on 29 November, and a replacement was first confirmed on the 9th and then again on the 17th of December. I understand this is the busiest time of year; however, as a paying customer, I expect a reasonable level of service. It has been extremely difficult to get in touch and work with the support team. The final order date for Christmas was yesterday, yet there seems to be little effort to resolve existing issues. I am very disappointed with the lack of communication and urgency in addressing this situation.
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The Home of Leggings, Denim and Timeless Basics
