I used Lovart to generate a video using one character. After being told that full-length videos are not supported, I clearly requested split videos instead – and I explicitly rejected the image keyframe option.They ignored my request and delivered only keyframe images, which I had already refused, and still deducted my coins.I contacted their support multiple times, explained everything, and asked for a refund. But I received only template replies saying they cannot help with refunds or escalate the issue.This is unacceptable. I paid for something I did not receive. Poor customer service, and no way to get your money back if things go wrong.Be careful before using this platform.
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