Review Time
Title: Second day without a response or refund.
"As I warned yesterday, I will continue to post my daily experience until Lovart decides to return my money. This is the second consecutive day, and their silence is absolute.
Not only did they fail to deliver the service/product, but they are now withholding my funds without any explanation or response to my messages. This is an unacceptable lack of professional ethics. If you are thinking of buying here, be careful: it is very easy for them to charge you, but impossible to get your money back if something goes wrong.
I will be back tomorrow if my account is still at zero. I demand an immediate refund."
WARNING: Avoid subscribing! I signed up for a subscription specifically for the 'Nano Banana Pro' model, but it is completely dysfunctional and frequently generates errors (I have evidence). I requested a refund, but the support team took 7 days to respond and then denied my request, claiming 'credits were used' (I only used credits attempting to resolve their issues). Even after acknowledging that my 'core needs were not met,' they used unfair policies to withhold my money. Steer clear of this service; they offer faulty AI tools and refuse to issue refunds.
This is my second review regarding this service, and I feel the need to share my experience to warn others. In short, I strongly advise staying away, and here's why. I've been using the service for nearly a month, and I want to provide a completely honest account. Initially, it seemed like a good deal for access to advanced AI image and video tools. While it does provide access to leading models, there are significant limitations. For instance, I tried using a specific model but found that essential features were not available. They promoted a feature as 'unlimited,' but the details revealed a cap that was not clearly communicated. I ended up using many credits under the assumption that it was free, only to find out I was charged significantly. Frustrated, I reached out to the support team without any response. Eventually, they acknowledged a mistake and refunded my credits, but still, I received no clarity on the actual usage terms. I've sent numerous emails to support—only receiving automated replies initially, and now nothing at all. I genuinely suspect that there is no support team available. If anyone is trying to cancel their account, I've seen posts from others who also received no replies. The product itself has potential, but the access is misleading, and credit usage is poorly communicated. The service is frustratingly unclear, and the AI assistant often misinterprets prompts, which can lead to unnecessary charges. I've lost a significant number of credits due to these issues. Overall, there are severe flaws in the service, including a lack of support and an AI assistant that is not reliable. Proceed at your own risk.
The platform appears visually appealing and has the potential to be excellent, but the lack of authenticity and care from those managing it is disheartening. I've been taken aback by the almost complete lack of transparency regarding charges and the absence of any support response to address issues. Their AI assistant claimed that many video models were free (which I have documented), prompting me to experiment, only to discover the next day that my credits had been significantly reduced. While they provide a credit usage overview for 'projects', there is no detailed breakdown of how those charges were calculated, leaving no way to confirm if the deductions are accurate. There's no clear list of charges available, unlike more reputable platforms. The AI assistant, which is mandatory for generating videos and images, has never communicated any costs to me, suggesting a questionable business approach, yet my credits continue to be deducted. Support is non-existent; the AI claims it has no knowledge of the costs involved. It feels like a calculated effort to deplete your credits (essentially your funds) without providing assistance, creating an impression of a faceless scam. It's been days without a response, and at this point, I regret my decision to join. It feels less like a platform and more like a scam.
The platform has a promising appearance and could be beneficial if the operators genuinely cared about their users. However, the lack of transparency regarding charges and the absence of support has been shocking. An AI assistant misled me into thinking many video models were free, only to find my credits drastically reduced the next day. While they provide a credit usage summary, there is no clear breakdown of costs, making it impossible to verify charges. Unlike reputable platforms, they do not disclose their fees upfront. The AI assistant is the only way to access videos and images, but it never indicates any charges, which seems deceitful. There is no support available; the AI assistant claims it has no knowledge of costs. It feels like a calculated move to drain credits without support. I'm regretting my decision to join this platform. It feels more like a scam than a legitimate service.
I cannot recommend this service. I accidentally purchased two annual subscriptions and reached out to customer service for assistance, but they failed to help rectify the issue. They retained a total of $516.00. I suggest opting for companies that value their customers rather than those that seem solely focused on profit. This experience has cost them my business.
I signed up for the platform about two months ago, but after a month, I decided it wasn't suitable for me. I canceled my subscription, yet they continue to charge me. I've emailed, sent direct messages on social media, and even commented on their posts, but have received no acknowledgment or response regarding my cancellation. ⚠️BE AWARE: Once you sign up, they will keep charging you even after cancellation ⚠️
The system has inconsistent performance; at times it produces impressive results, but often you'll find yourself frustrated and wasting credits due to the AI ignoring specific requests. It makes random changes to outputs, leading to useless results that require manual adjustments. If you're looking for specific outputs, I recommend exploring other options. Their support is absent, and while the company may profit from this new technology, ignoring system issues is a significant problem. As someone who paid for a 12-month subscription, I find myself using this service in a way that was not initially intended, requiring many manual edits. It's cheaper than stock imagery, but stock doesn't create bizarre changes in images like this service does. I suggest trying other options first and using monthly credits to gauge the system's limitations.
The customer service is severely lacking, with responses taking an excessive ten days. It is essentially non-existent. Communication is limited to email, which delays any interaction further. Concerns are often met with generic responses that fail to address specific issues, showing a disregard for customer needs.
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