I’m having terrible trouble with my subscription box, they take the money every month on time ! yet I don’t receive the subscription box, I’ve been having it for years and years and it was always great. The box was amazing. Always look forward to receiving it, but over the last 12 months it’s really gone downhill, had so much trouble with my account that I even had to change my email address at one point because the account crashed and wouldn’t let me use my existing account ? they take my money on time, but my box never arrives month after month I don’t get the box. It takes me months to sort out getting a refund,So in end of May I actually cancelled the subscription. It took me weeks and weeks to get April and May‘s money back as far as I was aware it was cancelled so no money was taken in June then all of a sudden today they take the money again? How is that possible when I’ve cancelled it? Try to get on the website today log onto my account but I can’t. There’s a problem with this server. It’s absolutely ridiculous so now I’ve got to battle to get my money back again..because I know I won’t get the subscription box I don’t know what’s happened to them. It used to be such a great company with a great subscription box but it’s gone downhill so badly so so sad.!! 
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