I purchased a beautiful nutcracker and a glass globe. Nothing wrong with the nutcracker but I paid £12.99 for the globe that arrived cracked. I was asked for photos ‘for proof’, I explained it was almost impossible to take a picture as it’s glass and it just reflects the light. I sent the best ones I could. They wanted me to return it so they can check it. Told them I’m disabled and housebound so is impossible. I asked if they would kindly send a replacement, three days later it was a no and offered a 15% refund. I can’t use the globe, don’t trust it.It could shatter any time it’s touched.The customer service stinks..I’ve given two stars for the nutcracker only.
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