lovechristmas.christmas

3.1
3.1 Based on 16 reviews

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Marsha S.
Charged for new items but then sent used in shop display model with no packaging

I purchased two collectable Lemax items from this company, whilst the postage was prompt and communication good, the items were sent to me without bring in their original packaging. Rather than being sent in their original Lemax boxes and polystyrene, they have been sent just wrapped in bubble wrap. As these were purchased as a gift to add to a collection I am disappointed they have not been sent in their original packaging. And the response I got upon contacting the company was they they are "part of a multi-pack in a shop tray display".... therefore meaning that they are NOT brand new. Despite being charged the same price as a brand new item and no mention of them coming from an in shop display on their website. Extremely disappointed and will not purchase from again.

1
Date of experience: Dec 08, 2021

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