I rarely leave negative reviews, but my experience with Love Holidays has been extremely disappointing from start to finish.
We booked a trip for a group of five to Amsterdam, but the hotel we were given was completely unacceptable. The first room we were assigned was shocking—when we opened the door, there were pigeons inside. This immediately made the room feel unhygienic and unsafe. This is absolutely not something you expect when checking into a hotel.
When we reported this to reception, the response was even more concerning. The receptionist was unprofessional and casually told us that this is a “regular occurrence.” Hearing that only made us more uncomfortable about being moved to another room, as it raised serious concerns about the overall cleanliness and hygiene standards of the entire hotel.
We were then moved to a second room, which was no better. It was dirty, clearly had not been cleaned properly, and there were multiple dead flies scattered around. To make matters worse, the key card for our 2nd room didn’t even work, meaning we couldn’t get inside without further hassle. After already dealing with the first room, this was incredibly frustrating and poorly managed.
At this point, it was clear that the cleanliness standards and level of service were far below what anyone should reasonably expect. I would not recommend staying here based on this experience.
We raised these issues with Love Holidays while still at the hotel and urgently requested to be moved elsewhere. We were told we would receive a response within an hour. However, we heard nothing back. Given how late it had become, we were left with no choice but to find last-minute accommodation ourselves to avoid staying in those conditions. This ended up costing us an additional £1,000, which significantly impacted our trip.
To make matters worse, Love Holidays only contacted us on the last day of our trip, asking for photo evidence so they could “open a case” and investigate. After returning home, we then had to chase them again weeks later just to receive a response. This level of delay and lack of urgency only added to the frustration. Now we have heard back the refund they are offering is very unfair not even covering the cost of 1 adult staying in the original accommodation after paying £1295.
Overall, the entire experience—from the hotel conditions to the lack of timely support—has been unacceptable. This situation caused unnecessary stress, additional costs, and a significant disruption to what should have been an enjoyable trip.
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
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