My daughter and I have just come back from cologne Germany for the Christmas markets with love holidays it was an absolute heartbreaking nightmare. We should have been staying at the IBIS hotel near the town centre on arrival we went to the hotel with the address given which was the IBIS hotel but clearly a sister hotel. Our first view on the hotel was 3 torn broken sofas in front of the reception. We were met by a very stern male receptionist who told us you can’t come in till 3pm. We asked if we could leave our bags whilst we went for food and on our return there was people waiting to sign in they were signed in and was given their room we again asked and was rejected when I asked him why we couldn’t sign in and they could he said they live there it was then I realised it was an immigrant hotel. I asked for our bags he again said no so I called my daughter who was waiting outside and she told him to give us our bags but whilst she was outside some immigrants we’re making suggestive remarks at this time we decided we wouldn’t feel safe staying there. We rang love holidays and spoke to Linda who told us to stay at that hotel she wasn’t interested what we had to say. So we phoned again spoke to another person who was sympathetic and said she would try and sort something and to stay by the phone my daughter was tooing and froing emails but still nowhere to staying 7 hours later my daughter found an airb and b as it was booked everywhere and we had already paid for our accommodation the air band b cost £160 euros and on arrival it was a student one room accommodation with 2 mattresses on the floor I have photos of this and we did send the same photos to love holidays it had one chair communal showers and shared toilet. It was a total disaster, disgraceful disgusting place but we had no other choice. Still to this day my daughter hasn’t got anything sorted for a refund or compensation as I am a 66 year old disabled person with a very low immune system and haven’t stopped crying since being back. This holiday has distressed me enormously and it’s all down to you Loveholidays
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
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