Do NOT use this company unless you enjoy being nickel-and-dimed until your holiday budget is decimated. We booked a trip for an initial cost of £639, only to have the final cost balloon to an unbelievable £1055 before we even settled into the hotel. The stress and hidden charges have completely ruined our first day.The problems began immediately with add-ons and poor customer service. We pre-paid £86 for an airport transfer coach, but when we decided more than a week ahead to rent a car instead, the company refused to refund the £86 transfer fee.The flight experience was a disaster. Because the app repeatedly failed to allow us to check in (for flights we had already paid for!), we were forced to pay a shocking £110 check-in fee at the airport. On top of that, we were charged an extortionate £180 for just two suitcases. These costs were ridiculous and completely unexpected.Finally, upon reaching the hotel, we were hit with yet another fee: £10 per day for parking, which was never mentioned during the booking process.What started as a reasonably priced holiday turned into a nightmare of unexpected expenses and stress caused by system failures and unfair policies. The combined frustration of the refusal to refund the transfer, the costly airport check-in fiasco, the excessive baggage fees, and the undisclosed hotel parking fee has made this a truly miserable experience.Would absolutely not recommend using this company.
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
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