⭐️ 1-Star Review – Extremely Poor Service & Misleading Booking SystemI’m extremely disappointed with the service I’ve received from LoveHolidays. I made a booking that clearly stated the hotel was family-friendly and even allowed me to enter the age of a 6-year-old child during the booking process. The system accepted the booking, confirmed it, and took nearly £4,000 in payment without any warning or indication that the hotel supposedly has a minimum age requirement of 12.Only after the booking was accepted and paid for did LoveHolidays inform me that the hotel would not allow a child of that age. Despite this being an obvious system error and misrepresentation, LoveHolidays has repeatedly refused to amend or refund the booking, claiming it is “non-refundable” – even though the booking should never have been possible in the first place.This has caused significant stress, wasted time, and financial worry, and the company has shown zero accountability for the inaccurate information on their own website. Their customer service responses have been scripted, dismissive, and completely unhelpful, ignoring the fact that they accepted a booking that contradicts the very restrictions they are now pointing to.Under consumer law, a service must be as described, and this was not. Yet LoveHolidays refuses to take responsibility.I will be escalating this further with ABTA, Trading Standards, the CMA, and my bank due to the clear misrepresentation and failure of duty of care.I strongly advise anyone booking through LoveHolidays to be extremely cautious. Their system cannot be trusted, and their customer service offers no meaningful support when their own errors cost customers thousands of pounds.
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
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