Booked through loveholidays to go to Turkey. This is still on going so will only post what’s happened so far. The hotel which is advertised as a 4* was a 1* at best. The hotel staff were rude. The hotel was filthy and the food inedible. It was the worst holiday we have ever experienced. When we returned home we put a complaint with photographic evidence in to loveholidays. After lots of backwards and forwards they are refusing to even give a partial refund for this awful experience. We are now in talks with the financial ombudsman to take loveholidays to the small claims court. We have had some fantastic holidays with Loveholidays but this has left a nasty taste so we have now booked our next holiday with another operator.EDIT We received an email from love holidays with a refund. What’s most shocking is the pathetic amount that they are refunding. £47.22 for an entire week in a dirty, dangerous hotel on a holiday that cost over £1000. Where the staff were rude every time you approached them to discuss the issues. The only decent thing about this trip was the airline and flights. We will still be continuing with the financial ombudsman on this matter.
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
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