Awful response to a guest related issue. Very unprofessional and condescending. A fellow racist guest from Germany assaulted my 9 year old by smacking him in their estaurant. Her way of discipline someone's else's child! Animalistic and disgusting as this is but so was the response from the hotel. A total let down, did nothing to help the situation. In fact the restaurant manager even defended the behaviour and said it was probably deserved!! I called the police myself and gave a statement. I was dissuaded from pursing legal action. Contacted my holiday provider who after multiple attempts failed to get to a resolution. Will never stay with Grand park lara again and encourage everyone to look beyond. A holiday totally ruined. Thanks.
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
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