Booked a holiday with loveholidays, everything was going well, until I had a family emergency, and had to rebook my holiday. Loveholidays wanted to charge me more than double the cost of my initial booking I paid to amend to a different date. When the difference to was only a few £100 more than what I initially paid. Unfortunately, they were not flexible or accommodating to me as the customer. I knew I had to pay the difference but they wanted to charge me more than double the amount I paid for my initial holiday booked. I honestly feel that is very unreasonable because I did try to rebook more than recommended time frame to cancel or amend booking. This is honestly not fair. I paid the full amount for my holiday and all I needed to do was rebook due to unforeseen circumstances and it was like booking another holiday from scratch plus what I had already paid.
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
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