Dear Amy,Love Holidays clearly need to improve their internal communication, as I received a response to my review four days ago! It would be advisable to read the internal notes and verify the facts before responding with statements such as “we are unable to locate your booking with the information provided.”I have, once again received a standard response from Sizew K. on 08.11.25, stating that I was at fault for the incorrect vehicle being sent. What I find confusing is that your company was able to provide the correct vehicle from the airport to the hotel, a large black minivan taxi (as I had booked) that comfortably seated all adults with luggage in the boot. It is therefore unclear how my original booking could have been made incorrectly.Your representative claims I booked a Toyota Corolla, which is not suitable for eight suitcases. However, the minivan I booked could accommodate four 20kg suitcases and four pieces of hand luggage, exactly what was required for our return journey. Incidentally, I also requested that a copy of the booking confirmation be sent to me, yet unsurprisingly, your company has failed to provide it, simply insisting that I booked the wrong vehicle. This is typical of a company attempting to obscure its own error.I’ve since spoken to other travel agents and friends who have had similar experiences and commented that your company is unwilling to acknowledge mistakes or take responsibility. I’ve also read numerous customer reviews stating that complaints are either left unresolved or unfairly resolved in your favour. Clearly, you have little regard for your customers or their safety.As noted in my previous email and review, I will be reporting this safety issue to the relevant authorities.RegardsMiss D Woznicka
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
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