UPDATE 18/11/25!!!!!!!Despite being asked to send in evidence and my complaint being reviewed, I still got the same email template back!!!! (Not their problem)Why would anyone use LoveHolidays if I have to do everything myself!!!!!LoveHolidays failed spectacularly in the provision of a contracted package holiday, resulting in a severe, compounded delay, the complete failure of ground services (pre-paid transfer), significant financial loss, and critically, a serious health relapse for my wife due to prolonged stress and uncertainty. Their final response shows a complete failure to acknowledge their legal liability under the Package Travel Regulations (PTR 2018).Key Failures & Impact * Severe 8+ Hour Delay & Missed Connection: The initial flight delay (QR4, LHR to DOH) caused us to miss our connecting flight, resulting in an eight-hour delay and the loss of the first full day of our pre-paid holiday package. * Contractual Failure of Ground Services: Upon finally arriving in Dubai, the pre-paid private transfer, a core component of the package, was non-existent. Due to being stranded in Doha earlier, my phone roaming hit its limit, preventing critical contact. I was forced to pay for expensive alternative transport out-of-pocket, despite having already paid LoveHolidays for the service.LoveHolidays sent a final response that was a complete dismissal, refusing to address any of the contractual issues raised and wrongly trying to deflect all responsibility to the Airline.LoveHolidays is strictly liable for the non-performance of all services in the package, including the missed accommodation and the failed private transfer, regardless of which third-party supplier was initially at fault.I strongly advise all potential customers to avoid LoveHolidays if you value your holiday and require a company that takes responsibility when things inevitably go wrong.
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
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