The process of booking with the company was great. The prices and options are clear and in our case provided exceptional value. Everything went very smoothly, transfers were waiting for our delayed flight which was great. However, a star is lost as communication fell down when we were notified that our flight would be so delayed it would miss the connecting flight back to London. Rang loveholidays to be told to ring the airline and then told by the airline that all communication had to go through the travel agent! On holiday assistance was great to begin with but no actual assistance was provided. Ruined the final day of the holiday stressing about what will happen. Promised a call from the flight team that never materialized. In the end the connecting flight was also delayed so we were able to catch it. Moral of the story is to hope that nothing goes wrong.
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
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