My experience was extremely frustrating as the app malfunctioned and altered my travel dates, which I only noticed after making the payment. I contacted the support team immediately and was informed that I would need to wait 48 hours for a date change. Additionally, I was told there would be no refunds, and if I wanted a different flight, I had to reach out to the airline myself. The airline was helpful and canceled my flight, issuing a full refund. However, the challenging part is that I can't secure new flights as no one is responding. I've called multiple times and received inconsistent information. I'm at my wit's end, just wanting to change my dates and adjust the flight prices.
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
Frequently Asked Questions - https://www.loveholidays.com/faq/See more
