The hotel provided was grossly misrepresented in the promotional material and did not meet the basic expectations outlined at the time of booking.
Firstly, the hotel did not resemble the advertised images or descriptions. The condition of the property was poor, and the room allocated to us was far below standard – outdated, unclean, and lacking the promised amenities. It was immediately clear that we had been misled. Sent a full complaint detailing everything with images and extra costs incurred. Loveholidays provided a response from the hotel that was clearly about a complint from another guest. They also updated the website info. Off the back of my complaint then tried to say it was clear on their booking system what was included??? Loveholidays are a Misleading untrustworthy con artists with very poor customer service. Dont bother booking with them.
UPDATE: This issue was not dealt with correctly seeing as the response from the hotel on this matter was in regaurds to a different complaint by another guest clearly and information on the love holiday booking site to get around not doing anything about the complaint please see tiktok.
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
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