Review:
I am extremely disappointed with weloveholidays. My booking (Ref:LOV12974260DE) was handled in a totally unprofessional way.
On February 13th, I received an official "Get Ready" email from them, confirming my departure. However, on February 15th, they suddenly cancelled the entire holiday. They claim they sent a notification on Feb 10th, but that email went to SPAM—unlike all their other communications—and they only gave a 48-hour window to respond. It is unacceptable to cancel a trip based on a "hidden" email while simultaneously sending official confirmation emails just 48 hours before the cancellation.
To make matters worse, they have made it impossible to contact them: all their official email addresses (customer.relations@ and compliance@) are disabled and return a "Delivery Status Notification (Failure)" error.
I have received a refund, but a refund is not enough. My annual leave is lost and my holiday is ruined due to their contradictory information and lack of support. I demand a proper response and compensation for this mess.
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
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