If I could give ) stars I would. I am still on hold to the fourth person I've been passed to and I've been on this call for 1hr and 7 minutes now. The customer service is beyond bad. I tried to upgrade my hotel on the website for a cost of £400. The initial message said it wasn't possible to do this online, but then was immediately followed by a screen that said I now had to pay well over £1000 to make the change. It also said it was confirmed. I called to complain and revert my booking and one hour later I'm still being passed from person to person. Yes, I know how dynamic pricing works, but you need to have a process where people acknowledge any upgraded amounts before you start saying it's confirmed! Especially when you have a screen saying the transaction isn't even possible immediately before. Beware, beware, this borders on fraud. (And I'm still on hold to yet another person) If there's a problem you should at leats be able to deal with it quickly and efficiently.
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
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