I have never experienced such a stressful and frustrating process trying to book a holiday.
After multiple price increases, I reluctantly emailed to confirm the booking despite already being unhappy with how things had been handled. Within one hour of confirming, I received another email saying the price had increased again. I immediately called customer service, only to be told not only could they not help, but the holiday had gone up by another £100 on top of the previous increases.
At that point, I had no confidence left in the booking and told them to cancel it.
The constant price hikes felt completely unreasonable and made what should have been an exciting experience — booking a birthday holiday for my dad — incredibly stressful. Each time I tried to move forward, the price changed again. There was no stability, no reassurance, and no meaningful attempt to resolve the situation.
This has been one of the most negative customer service experiences I’ve had. I would strongly advise others to be cautious, as the pricing felt unpredictable and the process was exhausting from start to finish.
Extremely disappointed.
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
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