I'm a bit disappointed. The locket is gorgeous and seems to be of good quality, but what’s the point of spending time editing and cropping pictures if they just crop it their way? I included my dog in the photo, and the way they handled it barely shows him, leaving a lot of space at the top. I didn’t crop it that way when ordering, as I downloaded the image showing how it should be done, which is very different. They completely disregarded my request, and it’s particularly upsetting since it’s a Christmas gift for my mom. We recently faced a health scare with our dog, which is why I included him, and now he’s barely visible. It’s also concerning that you can’t see all the supposed 4-5 star reviews on their products. I have already emailed the support team.
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LOVELOX is a jewellery brand specialising in personalised lockets made by hand from precious metals and natural diamonds. Our refined designs blend effortlessly into current trends making our lockets a staple item worn and enjoyed every day.
LOVELOX takes life's Instagram moments and turns them into something special as each locket can be personalised with two photos and an engraved message to make for a truly unique and sentimental item.See more
