I have used Lovely Flora World several times in the past and have always had a good experience, which is why this order was particularly disappointing.
I placed an order late on a Saturday evening and selected a specific delivery date, which was offered as an option on the website. I later received an email saying the flowers would arrive a day later. When I queried this, I was sent the same generic response twice, clearly copy and pasted, explaining that delivery dates are only a guide. This was not clearly stated during the booking process, and the issue was never properly engaged with.
More concerning was the bouquet itself. The flowers delivered did not match the images shown on the website. The advertised bouquet is predominantly red, particularly the roses, but the arrangement received contained a large amount of yellow flowers. When I raised this and provided photos for comparison, this issue was completely ignored in the responses I received.
Overall, the lack of clarity during booking, combined with generic copy and paste replies and a failure to address the actual product discrepancy, resulted in a level of customer service well below expectations. Based on this experience, I would be hesitant to use this company again.
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ABOUT LOVELYFLORA WORLD
LovelyFlora World is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK.
Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I'm sorry, or just to say hello, we've got you covered.
We are convenient way to shop for flowers and at competitive prices you can count on us.
With LovelyFloraWorld a smile is just a bouquet away.
www.lovelyfloraworld.com/Reviews/
100% Smile guarantee, If Not We’ll Make It Right And Replace The Bouquet!Make someone Happy Today, Send Them Some Flowers
Bouquets From £11.99 Flowers For All occasions - Cheapest Florist
LovelyFlora World is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK.
Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I'm sorry, or just to say hello, we've got you covered.
We are convenient way to shop for flowers and at competitive prices you can count on us.
With LovelyFlora World a smile is just a bouquet away.See more
