Customer service is terrible. When items are backordered, they do not communicate that until you inquire why your order has not shipped out from the warehouse. The website is also misleading - we had purchased the play kitchen for Christmas and had checked online that the items come in 2 packages. We did indeed receive 2 packages; however they excluded all plastic items in the 2nd package. We did not learn that we were missing items until we started to build the play kitchen Christmas Eve. It's 3 weeks since Christmas, I hadn't received a response, and after submitting yet another ticket, I just learned that the plastic parts are backordered. They still don't know when items will be back in stock and for us to return the item, there's a restocking fee. But in reality, I would have never ordered the item if I knew it would be backordered, let along begin building the item if we were knew we were missing parts.
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