Review Time
Do not order from here!
They have very sneaky opt out subscription scheme- aka you make one purchase and you’re locked in paying for more and more. It is also very hard to cancel the subscription
Priya in the customer experience (lol.. aka offshore minimum wage worker) just uses templates and lacks any kind of empathy.
Super shit company preying on tired mums with no income
Customer service is terrible. When items are backordered, they do not communicate that until you inquire why your order has not shipped out from the warehouse. The website is also misleading - we had purchased the play kitchen for Christmas and had checked online that the items come in 2 packages. We did indeed receive 2 packages; however they excluded all plastic items in the 2nd package. We did not learn that we were missing items until we started to build the play kitchen Christmas Eve. It's 3 weeks since Christmas, I hadn't received a response, and after submitting yet another ticket, I just learned that the plastic parts are backordered. They still don't know when items will be back in stock and for us to return the item, there's a restocking fee. But in reality, I would have never ordered the item if I knew it would be backordered, let along begin building the item if we were knew we were missing parts.
Do not order from here!They have very sneaky opt out subscription scheme- aka you make one purchase and you’re locked in paying for more and more. It is also very hard to cancel the subscription Priya in the customer experience (lol.. aka offshore minimum wage worker) just uses templates and lacks any kind of empathy.Super shit company preying on tired mums with no income
I wish I had read customer service reviews before ordering. Someone gifted my baby Lovevery and despite my skepticism that they were anything special, she truly loved the toys and went back to them again and again. Especially the books. I ordered two sets of expensive books and have not even received shipping confirmation. The AI agent is useless. I got an email saying a ticket was created with the customer service team and it’s been weeks and no one from there has contacted me.
I’ve purchased several Lovevery products for 3+ years and I do think the quality is excellent - which is why this experience was especially disappointing. I ordered a gift for my niece before Christmas and only later learned that the item was actually back-ordered until March 2026.There was no proactive notification at the time of purchase or after, and customer service simply offered either a refund or the option to wait three months. While they did process the refund, the communication leading up felt inadequate - especially for a children’s brand where many purchases with 3+ weeks lead time should not be an issue.I believe the products themselves are great, but I will not be purchasing based on the inadequate customer service response.
Absolutely incompetent customer service wrapped in niceties. Two packages never arrived for Xmas despite confirming address details correct. Had to chase countless times, each time with a different agent promising to follow up. Never did. Wasn’t told how many packages to expect so only found out when trying to assemble. Took a week of chasing for them to send one of the two packages, then had to chase again for the second. Been a week of emails. Offered 10 off coupon but this doesn’t begin to cover the disappointment of my toddler for not having his gift for xmas- and won’t even in time for new year. Should do much better.
I have questions regarding a Gift and its absolutely impossible to speak to anyone at Lovevery. The chat feature is super automated which is a huge turn off IMO. If this company is so focused on the mindset of the Little ones then it should be equally as focused the mindset of adults making the purchases.
Terrible experience.They took my money, never delivered my order, and then refunded only 20 EUR even though I paid over 100 EUR. I contacted support many times, but every time a different agent replied without knowing anything about the previous messages, so the issue was never resolved.In the end, I am without my money and without the products. No proper answer, no responsibility, no solution. Absolutely unacceptable.
I attempted to post a review of the playmat with 2 stars because I was disappointed the mat was polyester for a whopping $235. The site wouldn't allow me to post it. What is the point of having organic cotton components if the mat that a baby will spend the most time mouthing is polyester?
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