Absolutely incompetent customer service wrapped in niceties. Two packages never arrived for Xmas despite confirming address details correct. Had to chase countless times, each time with a different agent promising to follow up. Never did. Wasn’t told how many packages to expect so only found out when trying to assemble. Took a week of chasing for them to send one of the two packages, then had to chase again for the second. Been a week of emails. Offered 10 off coupon but this doesn’t begin to cover the disappointment of my toddler for not having his gift for xmas- and won’t even in time for new year. Should do much better.
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