I’ve purchased several Lovevery products for 3+ years and I do think the quality is excellent - which is why this experience was especially disappointing. I ordered a gift for my niece before Christmas and only later learned that the item was actually back-ordered until March 2026.There was no proactive notification at the time of purchase or after, and customer service simply offered either a refund or the option to wait three months. While they did process the refund, the communication leading up felt inadequate - especially for a children’s brand where many purchases with 3+ weeks lead time should not be an issue.I believe the products themselves are great, but I will not be purchasing based on the inadequate customer service response.
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