The app is quite perplexing. Given the cost, one would expect to receive samples of various facial creams. I was taken aback to discover that I was charged twice. I recall pressing the first button to accept the subscription, but the second action is unclear to me. The silver lining is that I contacted the support team on Christmas Eve to cancel the subscription and request a full refund, and within hours, I received a response confirming it would be no problem. They apologized and assured me that my refund would be processed within five days. I anticipated a struggle, but the company handled it exceptionally well. I genuinely appreciate the idea behind this app. The pricing feels excessive for not receiving samples; instead, we get guidance on what to try. I enjoy the AI features and facial scan, but I believe there are improvements needed to elevate this app further. I rated it four stars due to the potential I see and the promptness in resolving my refund.
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Lovi — Science-backed AI Cosmetologist you can trust.
