I am writing this review as a repeat customer who has purchased three pairs of Lowa shoes over the years. Unfortunately, my experience of these shoes not lasting over 13 months has completely changed my mind this time round. The shoes were, as always, extremely comfortable, but their quality is frankly unacceptable. After only 13 months, they have failed, which is ridiculous for a pair that costs over £190. When I contacted customer service, I was simply informed that they were out of warranty, and is fair wear and tear.The product's lifespan does not reflect the price at all. It is incredibly frustrating to see a brand I trusted decline in quality so significantly. Based on this experience, I will unfortunately be taking my business elsewhere. They could have had a customer for life, if their sole could last longer than a year of use .
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