Throughout the duration of your hold on my debt, I have not received any correspondence or communication from you.This statement is contradictory because I have been under review for the past 20 years and have had to pay every penny to meet your strict criteria.Now when I wanted to repay you, you're still maintaining the right to delve further into 'my business'.You proposed a counter offer of 40% in real figures from £1159.18 > 695.51 before granting me the redemption figure offer that was rejected at 60%.Even adding a pound to launch the one-time payment for closing the account.It is fortunate that I am not going through the Ombudsman to discuss this matter further, as every agency that purchased this original debt outstanding has earned a profit for the past 20 years to date.It took me 5 phone calls of which 2 were wasted on the bot.Blocking customer service agent and 3 attempted calls to deal with this stressful situation.The 1st agent refused to give redemption figure because I would not answer more personal reasons for discharging the debt.And sent me an email generic link detail which my bank did'nt recognise as 'Lowell' and should of been 'Lowell Portfolio Ltd'.The 2nd put forward my proposal of 60% which was countered with your offer of 40% even though I pointed out that by paying today would shave off four more years of carring a noose round my neck for the past 20 years.The third lost call and the fourth managed to trace the lines of the other 3. After repeated q'ns contrary to 2nd agt proposal to direct debit one off payment I was invited to sacrifice another £ 1.00 to make the payment over the phone which failed three times.
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