This company really stinks:I would still describe this company as a “legal scammer". We all know, all scammers are “dirty liars" as well.Why did I use the term “legal”? Because, sadly, they are officially registered in the UK as a company.After I posted a review about them on Trustpilot (you can find my previous review there if you’re interested), they replied as follows:Reply from Lowell Group"Mr Mohammad Khan,Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.Kind regards,Catherine."When we look at their wordings— “We’ve sent you a DM to see what we can do to support you” — the term DM means “direct message,” and “We’ve” means the action has already been completed.However, the fact is that I have not received any direct message from them at all.So once again, as I mentioned in my previous review, they are “legal scammers.” They may be officially registered as a company in the UK, but in reality, I know them by their actions, as follows:First, they sent a letter in my name to our address. According to them,I had taken a mobile phone contract — including an iPhone 12 Pro Max handset — from O2 (UK) Ltd in 2021 and that I owed Lowell £1,226.05 because they had allegedly purchased this debt from O2. They also included a Lowell reference number in that letter.After I contacted Action Fraud (UK Police) and reported the matter, I was issued a crime reference number (NFRC25……). I passed this number to Lowell. At that time, I gave them a very basic test — I asked if they could tell me my full name and my email address. They completely failed to do so. In addition, I challenged them to take me to court, as they would not be able to provide any details of my bank account or ID, which are required to purchase the products they mentioned. After that, they stopped sending letters in my name.Surprisingly, this “legal scammer” then made a new attempt.On 27 October 2025, a new letter arrived at our address with a new reference number and a slightly different amount of £1,229.10. This time, the letter was addressed not to me, but to my wife.In this new letter, Lowell claimed that my wife had taken a contract with O2 (UK) Ltd, including an iPhone 12 Pro Max handset, in 2021 — and that they had purchased this alleged debt from O2, meaning she supposedly owed them the stated amount.The truth is: neither my wife nor I have ever taken any contract from O2. In our entire household — including our two underage children — no one has ever used an iPhone handset. Moreover, until now, we could not afford to buy mobile phones for our children. I am a disabled person. Our family relies on my occupational pension. My wife has never worked and has always been a housewife. So, in her name, such a purchase would not even be possible.We are absolutely confident that Lowell cannot provide any genuine evidence against us. They do not, and cannot, have our identification or bank details, which are required for signing any legitimate contract.Once again, after I reported this new incident to 'Action Fraud', I was provided with another crime reference number (NFRC……), which I have already passed on to Lowell.The police strictly advised us not to provide any further information about ourselves to Lowell.While Action Fraud is already investigating this company, I desperately hope that Lowell’s licence will soon be cancelled.
Claim your business profile now and gain access to all features and respond to customer reviews.
