I was working with StepChange Charity over the last 6 years and God willing I have been able to clear my debt. However, Lowell have since contacted by phone by email and phone and I have found their approach very aggressive and not factual. For example, they sent me an email today to offer their debt management service and I don’t need it! They also referred to £33.99 owing to Three Mobile and I have never had an account with them. I found this very distressing as I have just paid off all my debt to the penny and for Lowell to imply I owe monies is inappropriate.
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